Policies & Procedures

CANCELATION POLICY

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

48 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 48 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

Recurring Cancelations

If you have two cancelations with less than 48-hour notice in one calendar year or recurring cancelations within that 48-hour window, I will no longer accept your requests to schedule appointments in the future.

If you have a Gift Certificate, e-gift certificate, prepaid session or package, I reserve the right to automatically deduct payment in full to cover your canceled appointment from these funds. This policy also applies to appointments made and canceled in the same day.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Inclement Weather
In the event that there is inclement weather, all appointments will be rescheduled, as your safety is of the utmost importance.
Inclement weather can include blizzards, heavy snow, icy roads, or even impending snow storms.

Contagious Illness or Flu

If you are ill, please call or email me immediately to let me know you will not be able to make your scheduled appointment. Services will not be rendered in the event of a contagious illness or flu due to the safety and consideration of other scheduled clients.

For a typical viral cold:

You're often most contagious during the first 2–3 days of illness.

You can remain contagious for about 5–7 days, sometimes longer.

If you're still coughing, sneezing, have a runny nose, or otherwise symptomatic, it's safest to assume you may still spread the virus.

Please wait until you are symptom free for at least 48 hours without medication and your symptoms have clearly improved to reschedule.

Prepaid Packages

Pre Paid packages expire a year from date of purchase.

Returning Client Policy

To maintain accurate records and treatment standards, clients who have not been seen within 12 months will be reclassified as new clients and scheduled according to current new client pricing and procedures.

Right To Refuse or Terminate Services
I reserve the right to refuse or terminate services at any time. You may be liable for payment of the terminated session. In the case of a Gift Certificate, e-gift certificate, prepaid session or package, it may be considered used (and no refunds will be given) if any of the following apply.

Reasons may include (but are not limited to):

Being under the influence of pain killers (OTC/prescription), alcohol, or other drugs or intoxicants (massage may not be safe if you cannot gauge pain)
Contagious illness such as flu or cold
Poor hygiene- Please be clean (bathed within the past 12 hours)
Being rude or disrespectful
Cursing
Being late, canceling last minute, or chronic rescheduling of appointments

REFUNDS - ALL SALES ARE FINAL. NO REFUNDS ARE GIVEN ON PURCHASED PACKAGES OR GIFT CERTIFICATES.

To keep up with the rising costs of operating my massage practice, massage rates may increase annually.

Gift certificates will be honored in accordance with the current service rates at the time of redemption.

If rates have increased since a gift certificate was purchased, clients will have the following options:

Pay the Difference: Pay the difference between the original purchase price and the current rate to receive the full massage session originally intended.

Choose a Shorter Session: Apply the gift certificate toward a shorter massage session that fits within its available value at the current rates. My goal is to offer flexibility while ensuring that my pricing remains sustainable and fair. Thank you for your understanding, your continued support, and the opportunity to be part of your wellness journey!

Thank you for being on time and planning accordingly!

We look forward to seeing you!

Massage Bliss Spa

333 W. Drake Rd. Ste #260

Fort Collins, Co. 80526

(970) 222-1379